IP-based Contact Centers White Papers

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IP-based Contact Centers White Papers (View All Report Types)

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage sponsored by ScanSource & ShoreTel WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity. Posted: 07 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Call Centers \| Collaboration \| CRM \| IP \| IP Contact Centers \| IP Phones \| IP Telephony \| IP Videoconferences \| PBX \| PSTN \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| WAN \| Web Conferences

SAP Business Communications Management Rapid-Deployment Solution sponsored by SAP America, Inc. WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. Posted: 24 Mar 2011 \| Published: 24 Mar 2011 TOPICS: Business Management \| Communications Systems \| Contact Centers \| CRM \| Customer Service \| IP Contact Centers \| IP Telephony \| SAP (Product)

Revolutionizing Patient Care Through Communications sponsored by Avaya WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care. Posted: 02 Sep 2011 \| Published: 02 Sep 2011 TOPICS: Communications Networks \| Communications Software \| IP \| IP Contact Centers \| IP Networks \| IP Telephony \| Mobile Device Management \| Mobile IP \| Network Management \| Network Management Services \| Network Management Software \| Networking

How Financial Services Leaders are Ramping Up Innovation While Staying Secure sponsored by Slack WHITE PAPER: See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance. Posted: 20 Nov 2023 \| Published: 20 Nov 2023 TOPICS: IT Management

Service Experience: The Next Value Driver for Global Business Services sponsored by ServiceNow WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations. Posted: 06 Oct 2023 \| Published: 06 Oct 2023 TOPICS: IT Management

Unlock Endless Possibilities with Easy to Use AI Tools sponsored by Slack WHITE PAPER: Enable smarter and more secure collaboration with simple access to AI-powered time-savers. Posted: 20 Nov 2023 \| Published: 20 Nov 2023 TOPICS: IT Management

How to Have Productive Experiences for Your Employees sponsored by ServiceNow WHITE PAPER: An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences. Posted: 16 May 2023 \| Published: 16 May 2023 TOPICS: IT Management

Cebu Pacific Air's Productivity Game Changer sponsored by Slack WHITE PAPER: Learn how Cebu Pacific Air improved operational efficiency and saved 114,000 hours a year. Posted: 20 Nov 2023 \| Published: 20 Nov 2023 TOPICS: IT Management

Design an Efficient Storage System With Intel DAOS and Supermicro Hardware sponsored by Supermicro WHITE PAPER: Learn how Supermicro and Intel®, with their DAOS software stack, is designed from the ground up for performance and uses persistent memory and NVMe SSDs to provide a high-efficiency storage solution for demanding applications. Posted: 08 Sep 2021 \| Published: 08 Sep 2021 TOPICS: IT Management

Magic Quadrant for the CRM Customer Engagement Center sponsored by ServiceNow WHITE PAPER: Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant. Posted: 08 Jul 2022 \| Published: 08 Jul 2022 TOPICS: IT Management