WHITE PAPER:
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
WHITE PAPER:
To better understand the perspectives and concerns of today's CROs, the IBM Institute for Business Value interviewed banking risk management executives in depth and cosponsored a wider, cross-industry survey conducted by the Economist Intelligence Unit.
WHITE PAPER:
The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime.
WHITE PAPER:
Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.
WHITE PAPER:
This white paper examines in detail the relevant issues and benefits of Accounts Payable (AP) transformation as well as recent industry-wide research and best practices around such initiatives.
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This paper reviews the main issues facing today's banks, as well as an approach to designing, implementing, managing and maintaining an effective data governance support structure - all while helping banks maintain compliance to government regulations.
WHITE PAPER:
Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
WHITE PAPER:
Banks can address operational challenges and differentiate themselves through business model innovation and business process optimization. Read this paper to learn more.
WHITE PAPER:
This white paper answers your most critical small business security questions. Social networks, sensitive data, and business banking are all topics covered in this security guide. Read this paper now to learn more.
WHITE PAPER:
This paper looks at the ways that banks are having to adapt to rise to these challenges, the constraints they face and how innovative changes in IT infrastructure can release time, money and capacity to meet the demands of the new banking landscape.