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Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Read this paper to learn how ICM Brain & Spine Institute turned to OpenFlex Composable Infrastructure from Western Digital to provide a storage infrastructure that could keep pace with their needs and scale for the future.
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This paper provides 11 examples of how ServiceNow®IT Operations Management (ITOM) Visibility and other ServiceNow applications provide a solid foundation by working together.
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Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.
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Access this paper to learn about Customer IAM and how it is similar to IAM and learn the key ways they are different from each other. Find out which could be the right choice for your organization.
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It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
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This study sought to understand whether, and to what degree, an organization's adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits.