EBOOK:
Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
EGUIDE:
Download this exclusive guide to learn about a new method of lead scoring that uses automation to more accurately gauge where a customer is in the buyer lifecycle.
WHITE PAPER:
This white paper looks at common problems experienced by MDM programs. Inside, learn how coupling MDM with business process management (BPM) can help provide greater governance and success for MDM programs.
EGUIDE:
Gartner, Inc. recently reported that IT megatrends such as social media, cloud computing and big data will have a significant impact on master data management (MDM) programs. Review this e-guide to gain insight from leading Gartner experts on how to adapt your MDM efforts to ensure success in light of today's emerging trends.
EGUIDE:
Read this E-guide and discover SOA management best practices and considerations for any MDM strategy. Find out how organizations can leverage open source middleware to integrate on-premise data and applications with cloud-based deployments.
WHITE PAPER:
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.
WHITE PAPER:
Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn.
WHITE PAPER:
This paper discusses how Trillium Software extends that principle to ensure services are driven by data governance defining the criticality and use for the data, and establishing roles and responsibilities within the business and IT to achieve business goals and objectives.
EGUIDE:
In this expert e-guide take away tips to optimize your business value of successful data management processes, manage the lifecycle of your information and create effective deployments.
EGUIDE:
In this Tip Guide, industry expert David Loshin will explore key business questions to consider when mapping the business users’ expectations into a realistic plan for source data selection, evaluation, preparation, and analysis.
