WHITE PAPER:
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
EBOOK:
This Buyer's Checklist on Purpose-Built Storage for Virtual Servers describes how these storage systems differ from traditional arrays, provides insights into some of their unique features and offers guidance on evaluating, purchasing and deploying these storage systems.
WHITE PAPER:
SoIP providers can no longer ignore the harsh business reality of providing a fixed-income service while accommodating ever-growing monitoring demands. Read this paper to learn how Data Access Network (DAN) has emerged as the "Best Practice" data access and network monitoring architecture for cost-effective DPI monitoring.
WHITE PAPER:
Converged services are being deployed extensively in enterprises to take advantage of the advances in IP-based voice, data and video service offerings.
EGUIDE:
This E-Guide from SearchEnterpriseWAN.com describes why Quality of Service (QoS) is not the cure-all it used to be and explores how to go beyond the constraints of WAN QoS to safeguard and deliver the applications in your enterprise.
SERVICE LISTING:
The Cisco Catalyst 2955 Series is an industrial-grade switch that provides Fast Ethernet and Gigabit Ethernet connectivity for deployment in harsh environments.
WHITE PAPER:
Cisco's borderless networks promises to connect anyone to anywhere, using any device, to any resource—securely, reliably, transparently. In order to fully deliver on this promise, Cisco is advancing along three critical fronts: workplace transformation, technology leadership, and operational excellence. Read this paper to learn more.
WHITE PAPER:
Network performance problems bring everyone down. They drain productivity, spirits, and profits. But your IT resources and budget are limited. Really, what can you do? Read this paper to find out how to take control with a managed switch.
WHITE PAPER:
This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience.
