EGUIDE:
In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
WHITE PAPER:
This resource describes an enterprise-grade cloud offering that combines the power of Oracle ERP applications with the simplicity of the cloud. Read on to learn how this approach transforms back-office operations while offering flexible deployment, global security and performance, and more.
WHITE PAPER:
Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.
WHITE PAPER:
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
ASSESSMENT TOOL:
Find out how IBM Rational® can provide you with solutions to improve organizational efficiency, reduce your TCO, and position your organization for long-term growth. Choose a solution that addresses one or more of your needs, and the tool will help you determine your ROI or estimate the value your organization could attain with IBM Rational.
EGUIDE:
In this expert e-guide, learn what you need to know about aligning business process management (BPM) with application architecture, and how to ensure you get the most business value from new technologies and tools.
WHITE PAPER:
This whitepaper discusses the advantages of taking a proactive approach to leveraging data can reveal fast, effective pathways to improving quality. Read on to find out how to stop being reactive with your workflow improvements, and how focusing on quality can help mitigate risk.
WHITE PAPER:
Enterprise Resource Planning has numerous deployment options that involve varying levels of company involvement, efficiency, completeness and cost. Read this white paper that details successful outsourcing models for ERP.
PRESENTATION TRANSCRIPT:
This paper discusses the results of numerous interviews Nucleus Research conducted with customers that decided to use IBM Cognos as their business intelligence and performance management solution in order to embrace, enhance and extend their SAP and ERP investments.
WHITE PAPER:
The following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns.
